Publicado
2019-06-30

Mejores prácticas para gestionar el conocimiento según la ISO 30401

Best Knowledge Management Practices according to ISO 30401

Melhores práticas para a gestão do conhecimento conforme a norma ISO 30401

DOI: https://doi.org/10.15332/24631140.5090
Yuber Liliana Rodríguez Rojas https://orcid.org/0000-0002-3904-4938

Resumen (es)

La Organización Internacional de Normalización (ISO, International Organization for Standardization) publicó en noviembre de 2018 la nueva norma técnica internacional ISO 30401, relacionada con los requisitos de los sistemas de gestión de conocimiento. Esta norma tiene como propósito dar soporte a las organizaciones en el desarrollo de sistemas de gestión que promuevan la eficacia y la creación de valor a través del conocimiento para todas las partes interesadas. Allí se define la gestión del conocimiento como una disciplina enfocada en las formas en que las organizaciones crean y usan el conocimiento.

Resumen (en)

The International Organization for Standardization, ISO, published in November 2018 the new international technical standard ISO 30401 related to the requirements of knowledge management systems. This standard is intended to assist organizations in the development of management systems that promote effectiveness and value creation through knowledge for all stockholders. The standard defines knowledge management as a discipline focused on how organizations create and use knowledge.

Resumen (pt)

A Organização Internacional de Normalização (International Organization for Standardization, -ISO- por suas siglas em inglês) lançou em novembro de 2018 a nova norma técnica internacional ISO 30401 relativa aos requisitos dos sistemas de gestão do conhecimento. Esta norma pretende auxiliar às organizações no desenvolvimento de sistemas de gestão promovendo a eficácia e a criação de valor para todas as partes envolvidas através do conhecimento. A gestão do conhecimento é definida, nessa norma, como uma disciplina focada nas formas de criação e uso do conhecimento pelas organizações.

Referencias

Bootz, JP., Durance, P. y Monti, R. (2019). Foresight and knowledge management. New developments in theory and practice. Technological Forecasting and Social Change, 140, 80-83. https://doi.org/10.1016/j.techfore.2018.12.017

Chouikha, M. y Dhaou, S. (2018). A Multi-Faceted Analysis of Knowledge Management Systems, Procedia Computer Science, 138, 646-654. https://doi.org/10.1016/j.procs.2018.10.086

Córdova, F. y Gutiérrez, F. (2018). Knowledge Management System in Service Companies, Procedia Computer Science, 139, 392–400. https://doi.org/10.1016/j.procs.2018.10.275

Friedricha, J., Beckera, M., Kramerb, F., Wirthb, M., Schneider, M. (s.f). Incentive design and gamification for knowledge management. Journal of Business Research. Article in press.

Gaviria-Marina, M., Merigób, J., Baier-Fuentes, H. (2019). Knowledge management: A global examination based on bibliometric analysis. Technological Forecasting and Social Change, 140, 194-220. https://doi.org/10.1016/j.techfore.2018.07.006

International Organization for Standardization, -ISO. (2018). ISO 30401:2018. Knowledge management systems - Requirements. Ginebra: ISO.

Mardani, A., Nikoosokhan, S., Moradi, M. y Doustarb, M. (2018). The Relationship Between Knowledge Management and Innovation Performance. The Journal of High Technology Management Research, 29 (1), 12-26. https://doi.org/10.1016/j.hitech.2018.04.002

Shujahat, M., Sousa, M., Hussain, S., Nawaz, F., Wang, M. y Umer, M. (2019). Translating the impact of knowledge management processes into knowledge-based innovation: The neglected and mediating role of knowledge-worker productivity, Journal of Business Research, 94, 442-450. https://doi.org/10.1016/j.jbusres.2017.11.001.

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Cómo citar

Rodríguez Rojas, Y. L. (2019). Mejores prácticas para gestionar el conocimiento según la ISO 30401. SIGNOS - Investigación En Sistemas De gestión, 11(2), 9-20. https://doi.org/10.15332/24631140.5090

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