Publicado
2016-07-01

Beneficios e impactos de la implementación de normas técnicas en las organizaciones: una revisión sistemática

Benefits and impacts of the of technical norms implementation in organizations: systematic review

DOI: https://doi.org/10.15332/s2145-1389.2016.0002.07
Constanza Cristina Díaz Romero
Yuber Liliana Rodríguez Rojas
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Resumen (es)

Este artículo busca analizar los beneficios e impactos a nivel interno y externo de la implementación de sistemas de gestión normalizados en las organizaciones.
Para ello, se realizó una revisión sistemática exploratoria en las bases de datos Business Source Complete, Ebsco, SocINDEX y Proquest, siguiendo la metodología propuesta por Manchado, Tamames, López, Mohedano et al. (2009), de artículos publicados entre 1997 y 2014. El análisis se efectuó desde cinco categorías de beneficios e impactos en la gestión, la imagen, las personas, la productividad y el mercado. Los resultados muestran que, independientemente del sector económico, implementar una norma técnica ISO en la gran mayoría de los casos, mejora los resultados sobre el mercado y la productividad.

Palabras clave (es): beneficios, gestión, ISO, sistema de gestión

Resumen (en)

This paper analyzes the benefits and impacts internally and externally of the implementation of standardized management systems in organizations. To do this, an exploratory systematic review in databases was performed: Business Source Complete, EBSCO, Proquest SocINDEX and, following the methodology proposed by Spotted et al, of articles published between 1997 and 2015. The analysis was conducted under five. Categories of benefits and impacts on: management, image, people, productivity, and market. The results show that regardless of the economic sector, the benefits of implementing a technical standard ISO, in most cases get better results on the market and productivity.
Palabras clave (en): benefits, management, ISO, management system, Production Management

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Cómo citar

Díaz Romero, C. C., & Rodríguez Rojas, Y. L. (2016). Beneficios e impactos de la implementación de normas técnicas en las organizaciones: una revisión sistemática. SIGNOS - Investigación En Sistemas De gestión, 8(2), 133-167. https://doi.org/10.15332/s2145-1389.2016.0002.07

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