Validación de una escala para medir prioridades competitivas en educación superior
Validation of a scale to measure competitive priorities in higher education
Validação de uma escala para medir prioridades competitivas no ensino superior
Resumo (pt)
Objetivo: Validar um instrumento para a mensuração das prioridades competitivas em Instituições de Ensino Superior sob a perspectiva de seus grupos de interesse. Método: A Escala de Prioridades Competitivas no Ensino Superior foi aplicada a 855 indivíduos da região do Eixo Cafeeiro. A validade de conteúdo foi avaliada por meio da opinião de especialistas, e realizou-se uma análise fatorial confirmatória para estimar a validadeM do construto. A consistência interna foi estimada pelo coeficiente ômega. Resultados: O índice médio de validade de conteúdo dos itens foi de 0,78 para a escala total. A análise fatorial confirmatória indicou uma estrutura unifatorial com bom ajuste segundo diferentes índices. A escala apresentou alta consistência interna (0,81).Conclusão: Para os grupos de interesse analisados, as prioridades competitivas mais relevantes são qualidade, flexibilidade, inovação e sustentabilidade.
Resumo (es)
Objetivo: Validar un instrumento para la medición de las prioridades competitivas en Instituciones de Educación Superior desde la perspectiva de sus grupos de interés. Método: Se aplicó la Escala de Prioridades Competitivas en Educación Superior a 855 individuos del Eje Cafetero. La validez de contenido se evaluó a través del juicio de expertos y se realizó un análisis factorial confirmatorio para estimar la validez del constructo. La consistencia interna se calculó mediante el coeficiente omega. Resultados: El índice promedio de validez de contenido de los ítems fue de 0,78 para la escala total. El análisis factorial confirmatorio mostró una estructura unifactorial con buen ajuste según diversos índices. La consistencia interna de la escala fue alta (0,81). Conclusión: Para los grupos de interés analizados, las prioridades competitivas más relevantes son la calidad, la flexibilidad, la innovación y la sostenibilidad.
Resumo (en)
Objective: To validate an instrument for measuring competitive priorities in Higher Education Institutions from the perspective of their stakeholders. Method: The Competitive Priorities Scale in Higher Education was applied to 855 individuals from the Eje Cafetero region. Content validity was assessed through expert judgment, and a confirmatory factor analysis was conducted to estimate construct validity. Internal consistency was evaluated using the omega coefficient. Results: The average content validity index of the items was 0.78 for the total scale. Confirmatory factor analysis indicated a unifactorial structure with good fit across different indices. The scale demonstrated high internal consistency (0.81). Conclusion: For the stakeholders analyzed, the most relevant competitive priorities are quality, flexibility, innovation, and sustainability.
Referências
Abbas, J. (2020). Service quality in higher education institutions: qualitative evidence from the students’ perspectives using Maslow hierarchy of needs. International Journal of Quality and Service Sciences, 12(3), 371–384. https://doi.org/10.1108/IJQSS-02-2020-0016
Aguilera Caracuel, J., Escudero Torres, M. A., Hurtado Torres, N. E., & Vidal Salazar, M. D. (2011). La influencia de la diversificación y experiencia internacional en la estrategia medioambiental proactiva de las empresas. Investigaciones Europeas de Dirección y Economía de La Empresa, 17(1), 75–91. https://doi.org/10.1016/S1135-2523(12)60045-8
Ali, M., Amir, H., & Ahmed, M. (2021). The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty. Journal of Marketing for Higher Education, 0(0), 1–22. https://doi.org/10.1080/08841241.2021.1975184
Almeida, L., & Luque, J. (2023). Análisis de la Percepción sobre la Formación Universitaria y su Relación con la Inserción Laboral de Egresados de la Carrera de Administración de Empresas, Cohortes 2019 al 2022. Ciencia Latina Revista Científica Multidisciplinar, 7(5), 9667–9679. https://doi.org/10.37811/cl_rcm.v7i5.8530
Altbach, P. G., & De Wit, H. (2020). Postpandemic Outlook for Higher Education is Bleakest for the Poorest. International Higher Education, 102, 3–5. https://ejournals.bc.edu/index.php/ihe/article/view/14583
Amegbe, H., Hanu, C., & Mensah, F. (2019). Achieving service quality and students loyalty through intimacy and trust of employees of universities: A test case of Kenyan universities. International Journal of Educational Management, 33(2), 359–373. https://doi.org/10.1108/IJEM-09-2017-0251
Aran-Ramspott, S., Moro Inchaurtieta, Á., & Botella García del Cid, L. (2022). ¿De qué me sirven los YouTubers e Instagramers? Preferencias de los adolescentes en España. Icono 14. Revista Cientifica de Comunicación y Tecnologias Emergentes, 20(2). https://doi.org/https://doi.org/10.7195/ri14.v20i2.1875
Arcidiacono, F., Ancarani, A., Di Mauro, C., & Schupp, F. (2023). Linking competitive priorities, smart manufacturing advancement and organizational microfoundations. International Journal of Operations and Production Management, 43(9), 1387–1408. https://doi.org/10.1108/IJOPM-06-2022-0355
Arocena, R., & Sutz, J. (2021). Universities and social innovation for global sustainable development as seen from the south. Technological Forecasting and Social Change, 162(February 2020), 120399. https://doi.org/10.1016/j.techfore.2020.120399
Aversano, N., Di Carlo, F., Sannino, G., Tartaglia Polcini, P., & Lombardi, R. (2020). Corporate social responsibility, stakeholder engagement, and universities: New evidence from the Italian scenario. Corporate Social Responsibility and Environmental Management, 27(4), 1892–1899. https://doi.org/10.1002/csr.1934
Barrera Escobar, A. (2023). Nuevas dinámicas de la economía regional. Universidad de Manizales. https://umanizales.edu.co/blog/alejandro-barrera-escobar/nuevas-dinamicas-de-la-economia-regional
Barrera-Rodríguez, A. M., Vieira-Salazar, J. A., & Duque-Oliva, E. J. (2020). Las relaciones interespecíficas de las universidades con sus grupos de interés: metáfora biológica. Información Tecnológica, 31(4), 211–220. https://doi.org/10.4067/s0718-07642020000400211
Berné Manero, C., García-González, M., García-Uceda, M. E., & Múgica Grijalba, J. M. (2012). Modelización de los cambios en el sistema de distribución del sector turístico debidos a la incorporación de las tecnologías. Cuadernos de Economía y Dirección de La Empresa, 15(3), 117–129. https://doi.org/10.1016/j.cede.2011.07.002
Bezrukova, t., Igolkin, I., Salikov, Y., & Akhmed Adkmedov, I. I. (2019). Innovational approach to diversification of activities of a modern university on the basis of remote education. International Journal of Educational Management, 33(3), 486–493. https://doi.org/10.1108/IJEM-08-2018-0268
Bouranta, N., & Psomas, E. (2017). A comparative analysis of competitive priorities and business performance between manufacturing and service firms. International Journal of Productivity and Performance Management, 66(7), 914–931. https://doi.org/10.1108/IJPPM-03-2016-0059
Broström, A., Buenstorf, G., & McKelvey, M. (2021). The knowledge economy, innovation and the new challenges to universities: introduction to the special issue. Innovation: Organization and Management, 23(2), 145–162. https://doi.org/10.1080/14479338.2020.1825090
Caballero, G., Vázquez, X. H., & Quintás, M. (2009). ¿Qué influencia tienen los stakeholders de la universidad española en la empleabilidad de sus alumnos? Propuestas de reforma. Cuadernos de Economía y Dirección de La Empresa (CEDE) (Asociacion Cientifica de Economia y Direccion de La Empresa (ACEDE)), 38, 37–63. https://doi.org/10.1016/S1138-5758(09)70029-5
Calma, A., & Dickson-Deane, C. (2020). The student as customer and quality in higher education. International Journal of Educational Management, 34(8), 1221–1235. https://doi.org/10.1108/IJEM-03-2019-0093
Cardona Mejía, L. M., Pardo del Val, M., & Dasí Coscollar, A. (2020). El cambio organizativo en la educación superior en Colombia: Perspectivas y retos. REDU. Revista de Docencia Universitaria, 18(1), 249–273. https://doi.org/10.4995/redu.2020.12878
Castaño, L. E., Vivares, J. A., & Sarache, W. (2017). Competitive priorities and strategic decision areas in manufacturing. An empirical study in the food sector. Cuadernos de Administracion, 30(55), 67–96. https://doi.org/10.11144/Javeriana.cao30-55.pcade
Castillo-Sierra, D. M., González-Consuegra, R. V., & Olaya-Sánchez, A. (2018). Validez y confiabilidad del cuestionario Florida versión en español. Revista Colombiana de Cardiología, 25(2), 131–137. https://doi.org/10.1016/J.RCCAR.2017.12.018
Cavazos Arroyo, J., & Encinas Orozco, F. C. (2016). Influencia del engagement académico en la lealtad de estudiantes de posgrado: un abordaje a través de un modelo de ecuaciones estructurales. Estudios Gerenciales, 32(140), 228–238. https://doi.org/10.1016/j.estger.2016.07.001
Chandra, T., Hafni, L., Chandra, S., Purwati, A. A., & Chandra, J. (2019). The influence of service quality, university image on student satisfaction and student loyalty. Benchmarking, 26(5), 1533–1549. https://doi.org/10.1108/BIJ-07-2018-0212
Charles, D., Kitagawa, F., & Uyarra, E. (2014). Universities in crisis?-new challenges and strategies in two English city-regions. Cambridge Journal of Regions, Economy and Society, 7(2), 327–348. https://doi.org/10.1093/cjres/rst029
Correal-Cuervo, A., Bernal-Álvarez, Á. C., Cely-Bottía, J. S., Aguilar-Tovar, C. A., & Corredor Gamba, S. P. (2021). Desempeño de los egresados desde la percepción de los empleadores. Cultura, Educación y Sociedad, 12(1), 103–118. https://doi.org/10.17981/cultedusoc.12.1.2021.07
DANE. (2020). Panorama Sociodemográfico de la juventud en Colombia. ¿Quiénes son, qué hacen y cómo se sienten en el contexto actual? https://www.dane.gov.co/files/investigaciones/genero/informes/informe-panorama-sociodemografico-juventud-en-colombia.pdf
DANE. (2024). Producto Interno Bruto (PIB) nacional trimestral. https://www.dane.gov.co/index.php/estadisticas-por-tema/cuentas-nacionales/cuentas-nacionales-trimestrales/pib-informacion-tecnica
Dixon, M., Karniouchina, E. V., van der Rhee, B., Verma, R., & Victorino, L. (2014). The role of coordinated marketing-operations strategy in services: Implications for managerial decisions and execution. Journal of Service Management, 25(2), 275–294. https://doi.org/10.1108/JOSM-02-2014-0060
Dominguez-Lara, S. (2019). Correlación entre residuales en análisis factorial confirmatorio: una breve guía para su uso e interpretación. Interacciones, 5(3), e207–e207. https://doi.org/10.24016/2019.V5N3.207
Durugbo, C. M., Anouze, A. L., Amoudi, O., & Al-Balushi, Z. (2021). Competitive priorities for regional operations: a Delphi study. Production Planning and Control, 32(15), 1295–1312. https://doi.org/10.1080/09537287.2020.1805809
Dwaikat, N. Y. (2020). A comprehensive model for assessing the quality in higher education institutions. TQM Journal, 33(4), 841–855. https://doi.org/10.1108/TQM-06-2020-0133
Ebzeeva, Y., Dubinina, N., Dugalich, N., Levshits, A., & Nakisbaev, D. (2022). International rankings on the competitiveness of universities in global educational space. Revista on Line de Política e Gestão Educacional, 26(2), e022066. https://doi.org/10.22633/rpge.v26iesp.2.16564
El Tiempo. (2023). Conozca las universidades más buscadas de la región. https://www.eltiempo.com/mas-contenido/conozca-las-universidades-mas-buscadas-de-la-region-762683
Escobedo Portillo, M. T., Hernández Gómez, J. A., Estebané Ortega, V., & Martínez Moreno, G. (2016). Modelos de ecuaciones estructurales: Características, fases, construcción, aplicación y resultados. Ciencia & Trabajo, 18(55), 16–22. https://doi.org/10.4067/S0718-24492016000100004
Escurra Mayaute, L. M. (1988). Cuantificación de la validez de contenido por criterio de jueces. Revista de Psicología, 6(1), 103–111. https://dialnet.unirioja.es/servlet/articulo?codigo=6123333&info=resumen&idioma=SPA
Espinal Ruiz, D. J., Scarpetta Calero, G., & Cruz Gonzalez, N. (2020). Análisis prospectivo estratégico de la educación superior en Colombia. Cultura, Educación y Sociedad, 11(1), 177–196. https://doi.org/10.17981/cultedusoc.11.1.2020.13
Estrada-Real, A. C., & Cantu-Ortiz, F. J. (2022). A data analytics approach for university competitiveness: the QS world university rankings. International Journal on Interactive Design and Manufacturing, 16(3), 871–891. https://doi.org/10.1007/s12008-022-00966-2
Fura, B. (2022). The Role of Financial Situation in the Relationship between Environmental Initiatives and Competitive Priorities of Production Companies in Poland. Risks, 10(3). https://doi.org/10.3390/risks10030052
Gaither, N., & Frazier, G. (2000). Administración de producción y operaciones. Cengage Learning Latin America.
García Mazo, C. M. (2018). La Mercantilización de la Educación Superior en Colombia. Educación y Humanismo, 20(34), 36–58. https://doi.org/10.17081/eduhum.20.34.2857
Hayter, C. S., & Cahoy, D. R. (2018). Toward a strategic view of higher education social responsibilities: A dynamic capabilities approach. Strategic Organization, 16(1), 12–34. https://doi.org/10.1177/1476127016680564
Hewitt-Dundas, N., & Roper, S. (2018). Innovation in UK higher education: A panel data analysis of undergraduate degree programmes. Research Policy, 47(1), 121–138. https://doi.org/10.1016/j.respol.2017.10.003
Hilletofth, P., & Hilmola, O. P. (2023). Competitive priorities and capabilities: high-cost country case survey. Journal of Global Operations and Strategic Sourcing, 16(3), 641–660. https://doi.org/10.1108/JGOSS-02-2022-0009
Huang, X., Gattiker, T. F., & Schroeder, R. G. (2010). Do competitive priorities drive adoption of electronic commerce applications? Testing the contingency and institutional views. Journal of Supply Chain Management, 46(3), 57–69. https://doi.org/10.1111/j.1745-493X.2010.03198.x
Huempfner, L., & Kopf, D. A. (2017). Using stakeholder marketing and social responsibility for new product development in higher education: a business Spanish model. Journal of Marketing for Higher Education, 27(2), 251–273. https://doi.org/10.1080/08841241.2017.1384782
Idris, F., & Naqshbandi, M. M. (2019). Exploring competitive priorities in the service sector: evidence from India. International Journal of Quality and Service Sciences, 11(2), 167–186. https://doi.org/10.1108/IJQSS-02-2018-0021
Inga, E., Inga, J., Cárdenas, J., & Cárdenas, J. (2021). Planning and strategic management of higher education considering the vision of latin america. Education Sciences, 11(4). https://doi.org/10.3390/educsci11040188
Karwowska, E. (2021). Creating shared value by the university. Social Responsibility Journal, 17(1), 30–47. https://doi.org/10.1108/SRJ-05-2019-0172
Khan, M. N., Malik, S. A., & Janjua, S. Y. (2019). Total Quality Management practices and work-related outcomes: A case study of higher education institutions in Pakistan. International Journal of Quality and Reliability Management, 36(6), 864–874. https://doi.org/10.1108/IJQRM-04-2018-0097
Khorshid, S., & Mehdiabadi, A. (2020). Effect of organizational identification on organizational innovativeness in universities and higher education institutions of Iran, mediated by risk-taking capability. European Journal of Innovation Management, 24(4), 1430–1458. https://doi.org/10.1108/EJIM-04-2019-0094
Kim, J., & Kim, W. (2022). The intensity and diversity of R&D partner types and product development: Do product innovation types and industry sectors matter? Technological Forecasting and Social Change, 184. https://doi.org/10.1016/j.techfore.2022.121958
Kline, P. (2000). The Handbook of Psychological Testing. Psychology Press.
Kokt, D., & Makumbe, W. (2020). Towards the innovative university: What is the role of organisational culture and knowledge sharing? SA Journal of Human Resource Management, 18, 1–11. https://doi.org/10.4102/sajhrm.v18i0.1325
Kouatli, I. (2019). The contemporary definition of university social responsibility with quantifiable sustainability. Social Responsibility Journal, 15(7), 888–909. https://doi.org/10.1108/SRJ-10-2017-0210
Krajewski, L. J., Ritzman, L. P., & Malhotra, M. K. (2008). Administracion de operaciones. Procesos y cadenas de valor (Octava edi). Pearson Educación.
Latif, K. F., Latif, I., Farooq Sahibzada, U., & Ullah, M. (2017). In search of quality: measuring Higher Education Service Quality (HiEduQual). Total Quality Management and Business Excellence, 30(7–8), 768–791. https://doi.org/10.1080/14783363.2017.1338133
Lauer, C. (2002). Participation in higher education: The role of cost and return expectations. International Journal of Manpower, 23(5). https://doi.org/10.1108/01437720210450897
Ley 30 de 1992. Servicio Público de La Educación Superior, Articulo 1 (1992).
Lillis, B., & Sweeney, M. (2013). Managing the fit between the views of competitive strategy and the strategic role of service operations. European Management Journal, 31(6), 564–590. https://doi.org/10.1016/j.emj.2012.10.001
Lillis, B., & Szwejczewski, M. (2012). An exploratory study of strategic operations audit methods in services. International Journal of Operations and Production Management, 32(11), 1306–1336. https://doi.org/10.1108/01443571211274567
Liu H., & Mackelprang A.W. (2023). An Active Learning Exercise for Teaching Process Strategy Alignment and Process Improvement. Transportation Journ, 62(4), 458–477. https://doi.org/10.5325/transportationj.62.4.0458
Livia-Segovia, J., Grasso, L., Herrera-Pino, A. D., Ortiz-Morán, M., & Benavides-Munarriz, N. (2023). Estandarización de la batería de Evaluación de la Memoria Semántica (EMSEA) en adultos mayores institucionalizados de Lima. Enfermería Global, 22(2), 162–191. https://doi.org/10.6018/EGLOBAL.529951
Lloret-Segura, S., Ferreres-Traver, A., Hernández-Baeza, A., & Tomás-Marco, I. (2014). El Análisis Factorial Exploratorio de los Ítems: una guía práctica, revisada y actualizada. Anales de Psicología, 30(3), 1151–1169. https://doi.org/10.6018/analesps.30.3.199361
Marimon, F., Mas-Machuca, M., Berbegal-Mirabent, J., & Llach, J. (2017). UnivQual: a holistic scale to assess student perceptions of service quality at universities. Total Quality Management and Business Excellence, 30(1–2), 184–200. https://doi.org/10.1080/14783363.2017.1302795
Martínez Ques, Á. A., Braña Marcos, B., Martín Arribas, C., Vázquez Campo, M., Rumbo Prieto, J. M., López Castro, J., Herrero Olivera, L., & Gómez Salgado, J. (2022). Diseño y validación de un instrumento sobre calidad de la planificación anticipada de decisiones para profesionales. Gaceta Sanitaria, 36(5), 401–408. https://doi.org/10.1016/j.gaceta.2021.11.002
Medne, A., Lapina, I., & Zeps, A. (2020). Sustainability of a university’s quality system: adaptation of the EFQM excellence model. International Journal of Quality and Service Sciences, 12(1), 29–43. https://doi.org/10.1108/IJQSS-09-2019-0108
Mehta, N., Diwakar, N., & Arya, R. (2019). Evaluating comparative performance of Indian engineering educational institutes based on TQM criteria for internal benchmarking. Benchmarking, 26(1), 221–245. https://doi.org/10.1108/BIJ-09-2017-0250
Millones-Liza, D. Y., & García-Salirrosas, E. E. (2022). Abandono de los estudiantes de una institución universitaria privada y su intención de retorno en época de COVID-19: un análisis para la toma de decisiones. Cuadernos de Administracion, 35. https://doi.org/10.11144/Javeriana.cao35.aeiup
Montero, I., & León, O. G. (2007). A guide for naming research studies in Psychology. International Journal of Clinical and Health Psychology, 7(3), 847–862. https://www.redalyc.org/articulo.oa?id=33770318
Mwiya, B., Siachinji, B., Bwalya, J., Sikombe, S., Chawala, M., Chanda, H., Kayekesi, M., Sakala, E., Muyenga, A., & Kaulungombe, B. (2019). Are there study mode differences in perceptions of university education service quality? Evidence from Zambia. Cogent Business and Management, 6(1), 1–19. https://doi.org/10.1080/23311975.2019.1579414
Naqshbandi, M. M., & Idris, F. (2012). Competitive priorities in Malaysian service industry. Business Strategy Series, 13(6), 263–273. https://doi.org/10.1108/17515631211286100
Olivera, M., Prozzillo, P., Simkin, H., & Correspondencia, *. (2023). Listado de Evaluación del Soporte Interpersonal (LESI- 12): Evidencias de validez y confiabilidad en el contexto argentino. Revista Evaluar, 23(1), 01–11. https://doi.org/10.35670/1667-4545.V23.N1.41001
Parakhina, V., Godina, O., Boris, O., & Ushvitsky, L. (2017). Strategic management in universities as a factor of their global competitiveness. International Journal of Educational Management, 31(1), 62–75. https://doi.org/10.1108/IJEM-03-2016-0053
Park, O. J. O.-J., Lehto, X. Y., & Houston, C. R. (2013). Assessing Competitive Attributes of Service Quality in University Foodservice. Journal of Foodservice Business Research, 16(3), 235–254. https://doi.org/10.1080/15378020.2013.810526
Popović, T., & Nedelko, Z. (2018). Social Responsibility and Strategic Orientation of Higher Education - Cases of Croatia and Bosnia and Herzegovina. Management: Journal of Contemporary Management Issues, 23(2), 123–139. https://doi.org/10.30924/mjcmi/2018.23.2.123
Prajogo, D. I., & McDermott, C. M. (2008). The relationships between operations strategies and operations activities in service context. International Journal of Service Industry Management, 19(4), 506–520. https://doi.org/10.1108/09564230810891932
Prajogo, D. I., & McDermott, P. (2011). Examining competitive priorities and competitive advantage in service organisations using Importance-Performance Analysis matrix. In Managing Service Quality (Vol. 21, Issue 5, pp. 465–483). https://doi.org/10.1108/09604521111159780
Radael. W.H, Silva de CArvalho, J., & Radael, G. N. (2021). Legitimation through the rankings: Case of a public university in Brazil. International Journal of Development Reaseach. https://doi.org/10.37118/ijdr.20862.01.2021
Resolución 8430 de 1993 (1993). https://www.minsalud.gov.co/sites/rid/Lists/BibliotecaDigital/RIDE/DE/DIJ/RESOLUCION-8430-DE-1993.PDF
Rubio, D. M. G., Berg-Weger, M., Tebb, S. S., Lee, E. S., & Rauch, S. (2003). Objectifying content validity: Conducting a content validity study in social work research. Social Work Research, 27(2), 94–104. https://doi.org/10.1093/SWR/27.2.94
Rubio Guerrero, G. (2013). Las prioridades competitivas de manufactura y su papel en la competitividad local: proyecciones del sector industrial de Ibagué a través del análisis multivariante. Revista EAN, 75, 24–37.
Ruiz, M. A., Pardo, A., & Martín, R. S. (2010). Modelos De Ecuaciones Estructurales. Papeles del Psicólogo, 31(1), 34–45. https://www.redalyc.org/articulo.oa?id=77812441004
Salas Vargas, A., Navarro Camacho, R., & Montero Rojas, E. (2017). Un modelo de ecuaciones estructurales para el estudio de factores que afectan la competencia lectora y la alfabetización matemática: una aproximación bayesiana con datos de PISA 2009. Estadística Española, 59(194), 167–192. https://dialnet.unirioja.es/servlet/articulo?codigo=6772450&info=resumen&idioma=SPA
Sandoval-Álvarez, C. (2022). Desempeño internacional de las pequeñas y medianas empresas: el papel de la proactividad, la experiencia internacional y las redes. Estudios de Administración, 29(2), 36–58. https://doi.org/10.5354/0719-0816.2022.66686
Santos-Rodrigues, H., Figueroa Dorrego, P., & Fernández Jardón, C. (2011). El capital estructural y la capacidad innovadora de la empresa. Investigaciones Europeas de Dirección y Economía de La Empresa, 17(3), 69–89. https://doi.org/10.1016/S1135-2523(12)60121-X.
Sarache Castro, W. A., Cárdenas Aguirre, D. M., Giraldo García, J. A., & Parra Sánchez, J. H. (2007). Procedimiento para evaluar la estrategia de manufactura: Aplicaciones en la industria metalmecánica. Cuadernos de Administración, 20(33), 103–123.
Sarache Castro, W. A., Castrillon, O. D., & Giraldo, J. A. (2011). Prioridades competitivas para la industria de la confección. Estudio de caso. Cuadernos de Administración, 24(43), 89–110.
Sciarelli, M., Gheith, M. H., & Tani, M. (2020). The relationship between soft and hard quality management practices, innovation and organizational performance in higher education. TQM Journal, 32(6), 1349–1372. https://doi.org/10.1108/TQM-01-2020-0014
Segarra Cipres, M., Grangel Segue, R., Belmonte Fernandez, O., & Aguado Gonzalez, S. (2017). ¿Cómo potenciar el emprendimiento y la innovación mediante el desarrollo de proyectos de base tecnológica en el contexto docente universitario? Revista Tecnología, Ciencia y Educación, 6, 11–33. https://doi.org/10.51302/tce.2017.112
Sellitto, M. A., Valladares, D. R. F., Pastore, E., & Alfieri, A. (2022). Comparing Competitive Priorities of Slow Fashion and Fast Fashion Operations of Large Retailers in an Emerging Economy. Global Journal of Flexible Systems Management, 23(1). https://doi.org/10.1007/s40171-021-00284-8
Sharif, K., & Sidi Lemine, M. (2021). Customer service quality, emotional brand attachment and customer citizenship behaviors: findings from an emerging higher education market. Journal of Marketing for Higher Education, 0(0), 1–26. https://doi.org/10.1080/08841241.2021.1949659
SNIES. (2024). Información Nacional 2012 - 2022.
Sousa, J. C. R. de, Siqueira, E. S., Binotto, E., & Nobre, L. H. N. (2021). University social responsibility: perceptions and advances. Social Responsibility Journal, 17(2), 263–281. https://doi.org/10.1108/SRJ-10-2017-0199
Stensaker, B., Hovdhaugen, E., & Maassen, P. (2019). The practices of quality management in Norwegian higher education: Collaboration and control in study programme design and delivery. International Journal of Educational Management, 33(4), 698–708. https://doi.org/10.1108/IJEM-11-2017-0327
Sultan, P., & Wong, H. Y. (2019). How service quality affects university brand performance, university brand image and behavioural intention: the mediating effects of satisfaction and trust and moderating roles of gender and study mode. Journal of Brand Management, 26(3), 332–347. https://doi.org/10.1057/s41262-018-0131-3
Sumardi, S., & Fernandes, A. A. R. (2018). The mediating effect of service quality and organizational commitment on the effect of management process alignment on higher education performance in Makassar, Indonesia. Journal of Organizational Change Management, 31(2), 410–425. https://doi.org/10.1108/JOCM-11-2016-0247
Tarí, J. J., & Dick, G. (2016). Trends in quality management research in higher education institutions. Journal of Service Theory and Practice, 26(3), 273–296. https://doi.org/10.1108/JSTP-10-2014-0230
Tomaszewski, L. A., Lacerda, D. P., & Teixeira, R. (2016). Operations strategy for health care services: Analysis of competitive criteria and operational recommendations. Gestão & Produção, 23(2), 381–396. https://doi.org/10.1590/0104-530x0827-15
UNESCO IESALC. (2020). Informe de UNESCO IESALC revela que el acceso a la educación superior pasó de 19% a 38% en las últimas dos décadas. https://www.iesalc.unesco.org/2020/12/17/informe-de-unesco-iesalc-revela-que-el-acceso-universal-a-la-educacion-superior-paso-de-19-a-38-en-las-ultimas-dos-decadas/
Vaikunthavasan, S., Jebarajakirthy, C., & Shankar, A. (2019). How to Make Higher Education Institutions Innovative: An Application of Market Orientation Practices. Journal of Nonprofit and Public Sector Marketing, 31(3), 274–302. https://doi.org/10.1080/10495142.2018.1526741
Valles Devora, G., & Martínez Almanza, M. T. (2021). Percepción de empleadores y egresados sobre el programa de Seguridad y Políticas Públicas de la UACJ. IE Revista de Investigación Educativa de La Rediech, 12, e1159. https://doi.org/10.33010/ie_rie_rediech.v12i0.1159
Vido, M., Scur, G., Massote, A. A., & Lima, F. (2021). The impact of the collaborative robot on competitive priorities: Case study of an automotive supplier. Gestao e Producao, 27(4). https://doi.org/10.1590/0104-530X5358-20
Viladrich, C., Angulo-Brunet, A., & Doval, E. (2017). Un viaje alrededor de alfa y omega para estimar la fiabilidad de consistencia interna. Anales de Psicología / Annals of Psychology, 33(3), 755–782. https://doi.org/10.6018/analesps.33.3.268401
Vivares Vergara, J. A., Sarache Castro, W. A., & Naranjo Valencia, J. C. (2015). Estrategia de manufactura: Explorando el contenido y el proceso. Informacion Tecnologica, 26(3), 87–98. https://doi.org/10.4067/S0718-07642015000300013
Wigmore-Álvarez, A., Ruiz-Lozano, M., & Fernández-Fernández, J. L. (2020). Management of University Social Responsibility in business schools. An exploratory study. International Journal of Management Education, 18(2), 100382. https://doi.org/10.1016/j.ijme.2020.100382
Yeung, S. M.-C. (2017). Linking ISO 9000 (QMS), ISO 26000 (CSR) with accreditation requirements for quality indicators in higher education. Total Quality Management and Business Excellence, 29(13–14), 1594–1611. https://doi.org/10.1080/14783363.2017.1282310
Zamanzadeh, V., Ghahramanian, A., Rassouli, M., Abbaszadeh, A., Alavi-Majd, H., & Nikanfar, A.-R. (2015). Design and Implementation Content Validity Study: Development of an instrument for measuring Patient-Centered Communication. Journal of Caring Sciences, 4(2), 165–178. https://doi.org/10.15171/jcs.2015.017
Como Citar
Licença
Copyright (c) 2025 Revista Interamericana de Investigación Educación y Pedagogía RIIEP
Este trabalho está licenciado sob uma licença Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Los autores mantienen los derechos sobre los artículos y por tanto son libres de compartir, copiar, distribuir, ejecutar y comunicar públicamente la obra bajo las condiciones siguientes:
Reconocer los créditos de la obra de la manera especificada por el autor o el licenciante (pero no de una manera que sugiera que tiene su apoyo o que apoyan el uso que hace de su obra).
RIIEP está bajo una licencia Creative Commons Atribución-NoComercial-CompartirIgual 4.0 Internacional (CC BY-NC-SA 4.0)
La Universidad Santo Tomás conserva los derechos patrimoniales de las obras publicadas, y favorece y permite la reutilización de las mismas bajo la licencia anteriormente mencionada.
