Sistema de gestión del conocimiento para la seguridad del paciente y análisis de eventos adversos en IPS, profesionales independientes y transporte asistencial
Knowledge management system for patient safety and analysis of adverse events in Health Service Provider Institutions, independent professionals and patient transport
Abstract (en)
The health system for patient safety has evolved from the application of manual methods to the description in databases of support tools, however there is still no intelligent management system that facilitates the timely response to patients. Therefore, this research developed a knowledge management system for patient safety in order to solve the main problems in the quality and health care provided by Benefit Plan Administration Entities (eapb, in Spanish), Health Service Provider Institutions (IPS, in Spanish), Special Patient Transport Services, independent professionals, as well as to generate interaction of such information with departmental, district and municipal health entities, the National Health Institute and Technical Agency for the Administration of the High Cost Account. For this purpose, the current situation was characterized through the technological quantitative description method based on a cascade description, promoting the use of digital health technologies, expanding health information systems, and collecting strict surveillance data. In this way, it is expected to facilitate the notification and analysis of risks, adverse events and other mandatory indicators, as well as the reporting to territorial health entities in Colombia, contributing to the implementation and improvement of safe health care practices through the monitoring of safety and quality management indicators.
Abstract (es)
El sistema de salud para seguridad del paciente ha evolucionado desde la aplicación de métodos manuales hasta la descripción en bases de datos de las herramientas de apoyo, sin embargo, aún no se cuenta con un sistema de gestión inteligente que facilite la respuesta oportuna a los pacientes. Por lo anterior, esta investigación desarrolló un sistema de gestión del conocimiento para la seguridad del paciente, con el fin de dar solución a los principales problemas en la calidad y atención en la salud brindada por parte de las Entidades Administradoras de Planes de Beneficios (EAPB), Instituciones Prestadoras de Servicios de Salud (IPS), Servicios de Transporte Especial de Pacientes y profesionales independientes, así mismo, se busca generar la interacción de dicha información con las entidades departamentales, distritales y municipales de salud, el Instituto Nacional de Salud y el Organismo Técnico de Administración de la Cuenta de Alto Costo. Para tal efecto, se realizó la caracterización de la situación actual a través del método de descripción cuantitativa tecnológico, con base en una descripción en cascada, promoviendo el uso de tecnologías digitales en salud, ampliando los sistemas de información sanitaria y recopilando datos de estricta vigilancia. De esta manera, se espera facilitar la notificación y el análisis de riesgos, eventos adversos y otros indicadores de obligatorio cumplimiento, así como el reporte ante los entes territoriales de salud en Colombia lo que contribuiría a la implementación y el mejoramiento de prácticas asistenciales seguras, a través del seguimiento de los indicadores de gestión de seguridad y calidad.
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