Relación entre la gestión del conocimiento y el aprendizaje organizacional
Relationship between knowledge management and organizational learning
Relação entre gestão do conhecimento e aprendizagem organizacional
Resumen (es)
Los sistemas de gestión basados en la norma iso 9001:2015 deben determinar los conocimientos necesarios para la operación de sus procesos. Estos conocimientos deben ser gestionados y apropiados por los empleados para apoyar el desarrollo de las actividades diarias. En este sentido, el presente artículo tiene como objetivo analizar la relación entre el aprendizaje organizacional y la gestión del conocimiento. Para iniciar un proceso de aprendizaje en la organización, es necesario contar con conocimiento, el cual puede provenir de fuera de la organización o desarrollarse internamente. La disponibilidad del conocimiento facilita el proceso de absorción, permitiendo la apropiación de rutinas y la consolidación de capacidades organizacionales. El artículo emplea un enfoque cualitativo de alcance descriptivo. Los resultados del análisis de contenido señalan tres categorías emergentes que ayudan a comprender dicha relación: las personas como eje de ambos conceptos, el enfoque de procesos y la cultura organizacional. Se concluye que es necesario que las organizaciones desarrollen ambos conceptos desde una perspectiva sistémica que permita gestionar articuladamente su implementación.
Resumen (en)
Management systems that base their implementation on the iso 9001:2015 standard must determine the knowledge necessary for the operation of their processes. The required knowledge must be managed and appropriated by employees to support the development of daily activities. In this sense, this article aims to analyze the relationship between organizational learning and knowledge management processes. The above makes sense because to start a learning process in the organization it is necessary to have knowledge, which can come from outside the organization or can also be developed within it. The availability of knowledge allows the absorption process, therefore, routines can be appropriated more quickly and organizational capabilities can be consolidated. The article uses a qualitative approach of descriptive scope. The results of the content analysis point out three emerging categories that help understand this relationship, these are: people as the axis of both concepts, the process approach and organizational culture. It is concluded by mentioning that organizations must work on both concepts from a systemic perspective that allows them to articulately manage their implementation.
Resumen (pt)
Os sistemas de gestão baseados na norma ISO 9001:2015 devem determinar o conhecimento necessário para o funcionamento dos seus processos. Este conhecimento deve ser gerido e apropriado pelos colaboradores para apoiar o desenvolvimento das actividades diárias. Neste sentido, este artigo tem como objetivo analisar a relação entre a aprendizagem organizacional e a gestão do conhecimento. Para iniciar um processo de aprendizagem na organização, é necessário dispor de conhecimentos, que podem vir do exterior da organização ou ser desenvolvidos internamente. A disponibilidade de conhecimentos facilita o processo de absorção, permitindo a apropriação de rotinas e a consolidação das capacidades organizacionais. O artigo utiliza uma abordagem qualitativa com um âmbito descritivo. Os resultados da análise de conteúdo apontam para três categorias emergentes que ajudam a compreender esta relação: as pessoas no centro de ambos os conceitos, a abordagem por processos e a cultura organizacional. Conclui-se que é necessário que as organizações desenvolvam ambos os conceitos numa perspetiva sistémica, de modo a gerir a sua implementação de forma articulada.
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